How to Use a Guest QR Code or PIN to Enter a Community

GateHawk Video Intercoms make it convenient to open a gate using unique QR and/or PIN codes.

Opening a Gate with a QR Code

If you were sent a QR code (a grid-like pattern image), you can show the image on your phone to the Video Intercom scanner and it will open the gate for you:

1. While standing at a Video Intercom unit, find the QR code image in your text messages or email.

2. Tap the image to display it full screen.

3. Find the camera (usually a small black circle) on the front of the Video Intercom unit.

4. Hold your phone up to the camera so it can read the QR code. If it doesn’t read it, try changing the angle or position of the camera to avoid glare and increasing the brightness of your phone screen.

5. When the Video Intercom unit successfully reads your QR code, it will display a confirmation message on the screen and unlock the gate. You can now enter the community.

If you see a message that the code is invalid, it may be an outdated code. Try contacting the resident to ask them to re-add you as a guest. Try contacting the resident to ask them to resend you the updated (or correct) code.

Opening Gate with a Numeric PIN Code

If you were sent a five-digit numeric code, you can enter the code on the keypad of the GateHawk Video Intercom unit and it will open the gate for you.

1. While standing at a Video Intercom unit, find the numeric code in your text messages.

2. Use the keypad on the front of the Video Intercom unit to enter the five-digit gate code.

   • If the code is valid, you’ll see a confirmation message on the screen and the gate will unlock. You can now enter the community.

   • If the code is invalid, you’ll see an error message on the screen and the gate will remain locked.

If you see a message that the code is invalid, it may be an outdated code. Try contacting the resident to ask them to re-add you as a guest. Try contacting the resident to ask them to resend you the updated (or correct) code.