Mobile App How-To Guides

How to Accept a Call From a Visitor at a Gate
If you live in a community with a GateHawk Video Intercom, visitors can call you from the unit and request entry into the community.  Accept a video call ...
Thu, 2 Jun, 2022 at 12:45 PM
How to Change your password
If you’ve been logged out of your GateHawk mobile app and can’t remember your password, you can change it using the Forgot Password feature.  Tap the For...
Thu, 2 Jun, 2022 at 4:07 PM
How to Enable & Disable Video Calls
If your community is equipped with a GateHawk Intercom System, you will receive video and audio calls from guests at your community’s gate. However, if you ...
Tue, 6 Jun, 2023 at 11:13 AM
How to Find my Resident QR code
If your property uses a GateHawk video intercom, you have the ability to use a personal Resident QR code to gain access to the property.  Note: You must fi...
Thu, 2 Jun, 2022 at 10:34 AM
How to Give or Revoke Guest Gate Access
If your property uses a GateHawk video intercom, you can invite guests to your community using their own personalized access credentials through the GateHaw...
Fri, 2 Jun, 2023 at 3:12 PM
How to Log Out of the Mobile App
In the event you need to log out of your GateHawk mobile app, follow the steps below.  Note: You must first be logged into the GateHawk mobile app on your ...
Thu, 2 Jun, 2022 at 1:41 PM
How to Reset Your Gate Access Code
At this time, there is no way for residents to reset their access code directly. That being said, if you ever need your access code updated, your property m...
Thu, 1 Jun, 2023 at 12:43 PM
How To Send a Guest a New Access Code
What happens if your guest forgets their community access code and loses their QR code? GateHawk makes it easy to resend your guest their community access i...
Thu, 15 Jun, 2023 at 10:42 AM
How to View GateHawk's EULA and Privacy Policy
If you have access to the GateHawk mobile app, you’ll have been required to accept the terms outlined in our EULA and Privacy Policy. We make it easy to loc...
Thu, 2 Jun, 2022 at 10:44 AM