How to submit a Support Request through the GateHawk App

If you have access to the GateHawk mobile app, you have the ability to submit support requests in order to report errors or request enhancements. We make it easy to locate this form from your mobile app any point in time for your quick reference. 

Note: You must first be logged into the GateHawk mobile app on your smartphone device.

Locate the Settings page 

1. In the GateHawk mobile app, tap the Settings (gear icon) button on the navigation bar. The Settings screen will appear.

2. Locate the Support section. This will contain redirect buttons for the Support Request form in the GateHawk Resident Support portal. 

3. Tap the Support Request redirect button to open the Resident Support Portal. 

4. Locate the New Ticket button (plus sign icon) in the main navigation. This will be near the search bar.

5. Tap the New Ticket button to open the Submit a ticket form.

6. Complete all required fields, and include any and all descriptions of the issue that may be relevant to your request. For example: mobile device type, time of issue, duration of issue, or any previous troubleshooting efforts. 

7. Tap Submit. This will generate a live ticket to our support team, which will be reviewed promptly. 

Please Note our support hours are 9:00am EST - 5:00pm PST, Monday through Friday. However, tickets can be submitted at any point in time, and will be reviewed in the order of submission.