If you are encountering problems or experiencing inconsistency with your GateHawk mobile app's Entrances feature, it may be resolved using one of the troubleshooting methods below. If you are still experiencing issues with the Entrances feature after trying the following steps, please submit a ticket to our support team.
Option 1: Confirm whether or not Bluetooth is enabled on your mobile device.
GateHawk requires that Bluetooth must be enabled in order to utilize the Entrances feature. If Bluetooth is not enabled, or if it is currently turned off on your device, you will be presented with the option to enable it.
1. Tap Enable in System Settings. This will take you outside of the GateHawk app, to your mobile device app settings.
2. Locate the option for Bluetooth permissions, and Toggle On
3. Navigate back to your GateHawk Mobile app. You are now able to interact with local intercom devices.
Option 2: Shorten the physical distance between your mobile device and the Intercom
Due to the Bluetooth functionality of the Entrances feature, it is necessary to be in close proximity to the intercom device controlling the door or gate you wish to receive access to.
If you are not in range of an intercom device, you will see a There are no entrances close by message, rather than the Tap to Open option.
GateHawk recommends that mobile devices be no more than 5 feet away from the intercom in order to provide a consistent bluetooth connection.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article